Job ID: FMSAPE20140403
Job Title: Senior Field Applications Engineer
Job Description:
The senior Field Applications Engineer will ensure that our OEM customers are supported throughout the customer's design, development and qualification process of our Flash memory products products, as well as during production ramp and high volume production. This position will develop and nurture relationships with assigned customers as the key person for technical information and bug support.

- Focal point for supporting customer inquiries seeking technical help.
- Focal point for representing customers issues to the internal development teams.
- Assisting sales and marketing with customers technical inquiries.
- Feedback customer informtaion to internal development and marketing teams
Qualifications: - Embedded C and C++ coding experience on popular embedded processors is a plus
- Knowledge of the following storage protocols: IDE/ATA, USB, SATA, and PCIE
- Overall knowledge in a storage product, such as SSD, or HDD, or tape drive.
- Experience with NAND Flash
- Knowledge of bench testing and software DVT techniques
- BSEE/CS required, MSEE/CS preferred
- 10-15 years working storage experience
-Strong experience in trouble shooting, duplicating the customer's problem, presenting the test results to the development team for a solution, track the progress of the solution, and keeping the customer informed throughout the process.
- Solid product, team and time management skills
- Ability to prioritize and manage several tasks at once
- Must be detail oriented with good organization and analytical skills
- Good communication skills
- Ability to plan and execute work independently
-Must have a true entrepreneurial spirit and the self-confidence to excel in a highly innovative team environment.
- Excellent time management and judgment skills
- Ability to anticipate issues before they arise as well as strong trouble shooting and problem solving skills

Language Skills:
Ability to read, write and comprehend complex instructions, correspondence, and emails in English. Ability to effectively present information in one-on-one and group situations to internal and external customers and other employees of the organization.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Travel Requirement:
Up to 50% domestic and some out of the country travel time might be required.